Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or repair afterward - either during or following the delivery process, when filing a return or applying for using our warranty. Here we'll try to explain in plain terms how does our store’s warranty policy works and how you can be using it when shopping with us!
What Products are Provided with the Warranty?
Some of our furniture items apply for an almost unconditional Lifetime Warranty. The items included in this policy are sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. As a retailer we warrant these components to you, the original retail purchaser, to be free from material manufacturing defects. The lifetime duration of the Warranty means the standardized usage cycle for a specific furniture item.
Repair & RefurbishingOur store will pay, within 1 month from the date of purchase, reasonable and conditional labor rates for refurbishing or replacing the defective parts and shipping costs.
Change and Return
Filing a change or a return is an easy process, requiring nothing more than your proof of purchase (which usually is the receipt you received), the item itself and the return label printed out by you and put at the top of the package...